Privacy policy

 At Roo Rooms Vienna, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a reservation.


Information We Collect

We may collect:

  • Personal details (name, email, phone number)
  • Booking information (dates, number of guests, preferences)
  • Payment details processed securely through third-party providers
  • Technical data such as IP address, browser type, and website usage (via cookies)

How We Use Your Data

We use your information to:

  • Process and manage reservations
  • Communicate with you about your stay
  • Improve our website and services
  • Comply with legal and safety obligations

We do not sell or rent your personal data.


Third-Party Sharing

Your data may be shared with:

  • Payment processors
  • Booking platforms (e.g., Airbnb, Booking.com)
  • Cleaning or maintenance service providers
  • Legal authorities when required

All third parties must follow strict data protection standards.

Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.


Data Retention

We keep your data only as long as necessary to provide our services and meet legal requirements.


Your Rights

Depending on your location, you may request:

  • Access, correction, or deletion of your personal data
  • Restrictions on processing
  • Data portability
  • Withdrawal of consent

To make a request, please contact us at laalvareza21roo@gmail.com

Security

We use technical and organizational measures to protect your information from unauthorized access, loss, or misuse.


Updates

We may update this policy from time to time. Changes will be posted on this page with the updated date.


Contact

If you have questions about this Privacy Policy, contact us at:
laalvareza21roo@gmail.com