Terms & conditions

 These Terms & Conditions govern your use of the Roo Rooms Vienna website and your stay in our apartments. By making a reservation or accessing our services, you agree to the following terms.

1. Booking & Payment

  • A reservation is confirmed only after full or partial payment, depending on the selected rate.
  • Prices may vary based on season, availability, and length of stay.
  • All guests must provide accurate personal information when booking.


2. Check-In & Check-Out

  • Check-in: [insert time]
  • Check-out: [insert time]
  • Early check-in or late check-out is subject to availability and may include additional fees.
  • Guests must follow the instructions provided for key collection or self-check-in.


3. Guest Responsibilities

Guests agree to:

  • Treat the apartment and its contents with care.
  • Follow house rules, building regulations, and quiet hours.
  • Use the premises solely for residential purposes.
  • Report any damages or issues immediately.

Guests are responsible for any damage caused to the property during their stay.


4. Maximum Occupancy

The number of guests allowed is stated in the listing or booking confirmation.
Unauthorized guests or additional occupants may result in cancellation without refund.


5. Prohibited Activities

The following are strictly prohibited:

  • Smoking inside the property
  • Hosting parties or events
  • Illegal activities
  • Excessive noise or disturbances

Failure to comply may result in immediate removal and loss of payment.

6. Liability

Roo Rooms Vienna is not responsible for:

  • Loss, theft, or damage to guests’ personal belongings
  • Injuries, accidents, or medical emergencies occurring during the stay
  • Disruptions caused by third parties, neighbours, or city services

Guests should secure their belongings and obtain travel insurance if desired.


7. Property Access

We may enter the apartment for:

  • Necessary repairs
  • Safety checks
  • Cleaning services (when applicable)

Advance notice will be given whenever possible.


8. Cancellation & Refunds

Cancellations are subject to our Cancellation Policy, which forms part of these Terms.
Refunds follow the rules outlined in that policy.

9. Changes to Reservations

Modifications depend on availability and may result in price adjustments.
 Roo Rooms Vienna reserves the right to decline date changes that conflict with occupancy or operational needs.


10. Force Majeure

We are not liable for events beyond our control, including:

  • Natural disasters
  • Government restrictions
  • Power outages
  • Strikes or emergencies

In such cases, we will attempt to offer alternative solutions when possible.


11. Website Use

  • All website content (images, text, branding) is property of Roo Rooms Vienna.
  • Unauthorized reproduction or misuse is prohibited.
  • We may update information, rates, or terms at any time without prior notice.


12. Governing Law

These Terms & Conditions are governed by the laws of Austria.
 Any disputes shall be resolved in the competent courts of Vienna.


13. Contact

For questions regarding these Terms & Conditions, please contact us: +43 6764495000